Sr Customer Service Representative at Thermo Fisher Scientific in Asheville, North Carolina

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Office



Job Description




Sr Customer Service Representative - Asheville, NC



Join the Thermo Fisher Scientific team and make a meaningful impact. From assisting with cancer treatments to safeguarding the environment and ensuring food safety, your work will have real-world implications while supporting your career objectives.


How will you make an impact?


Ensure the happiness of customers and maintain customer happiness through excellent service.


What will you do?

• Implement Thermo Fisher Scientific protocols, consistencies and procedures.


• Ensure that Thermo Fisher's customer happiness objectives are met or exceeded.


• Provide a high level customer service to existing and new customers by handling customer accounts.


• Work with Finance on Cash In Advance issues; Letters of Credit, credit limit issues, and commissions.


• Work with Order Management to get delivery dates, expedite deliveries, assist with order issues and highlight critical orders.


• Advance problem orders to the International Customer Service Team Lead and/or International Customer Service Supervisor as advised.


• Assist in resolving issues such as short shipments, mis-shipments, and freight adjustments by working closely with the Export Documentation Specialists.


• Provide customers with order status proactively; review customer open orders and address problem delivery issues in a timely manner.


• Collaborate with sales, supply chain, and order management teams to ensure enhanced customer satisfaction.


• Successfully communicate and exchange information among team members, other Thermo Fisher personnel, channel partners, and customers.


• Meet all required department and company training goals and expectations.


• Support Practical Process Improvement (PPI) methodology and participate in initiatives as required. Recommend process improvements and, with the coordination of a supervisor, serve on PPI and other process improvement teams or projects.


• Display a positive, friendly demeanor toward customers, co-workers, and management.

How will you get here?



Education

• GED or equivalent experience is required for this position.

Experience

• 2 to 5 years of customer service experience preferred.

Knowledge, Skills, Abilities

• Knowledge of International Trade Practices is a strong plus.


• Applicants should have a good understanding of restrictive trade practices and boycott transactions. Familiarity with the US Denied Persons/Companies list and current export regulations is required. The ability to work within legal and Thermo Fisher Scientific guidelines is critical.


• Coordinate and balance multiple tasks, be proactive, take initiative, resolve problems, follow through, and optimally prioritize to ensure timely achievement of goals.


• Excellent digital literacy required; efficiency in Word and Excel.


• Excellent interpersonal skills required; both oral and written.


• Must have in-depth product knowledge and be skilled in the use of computers.


• Must be dedicated to actively participating and being a valuable member of the team.

Employee Benefits: Paid PTO, Health Insurance offered. Apply Now