Level 2 Technical Support Engineer - Service Desk
at CMIT Solutions National Corp.
in
Cranston,
Rhode Island
Posted in Other 1 day ago.
Type: full-time
Job Description:
Level 2 Technical Support Engineer - Service DeskCore Responsibilities:Resolve escalated technical issues from Level 1 support teamProvide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)Manage firewall and network infrastructure supportHandle identity and access management issuesSupport MDM solutions and security platformsMentor Level 1 techniciansMaintain technical documentationTechnical Support Areas:Microsoft 365 suite and Azure servicesAWS cloud servicesAdvanced Active Directory administration and troubleshootingIdentity management (Microsoft Entra ID, Okta, JumpCloud)Mobile Device Management (Intune, JAMF)Firewalls (SonicWALL, Fortinet, Sophos)Network infrastructure (HP/Aruba, Cisco)VLAN configuration and routingSecurity tools and MDR/SIEM platformsWindows Server 2019/2022Required Skills:Expert-level Active Directory troubleshootingStrong experience with identity management platformsProficiency with multiple firewall platformsAdvanced networking knowledge (HP/Aruba, Cisco)MDM platform administrationCloud services support (M365, Azure, AWS)Excellent written and verbal communication Strong time management abilities Organized and detail-oriented Project coordination experienceDesired Certifications:Microsoft 365 Certified: Enterprise Administrator ExpertAWS Certified Cloud Practitioner or higherCisco CCNACompTIA Security+Relevant firewall certifications (NSE, SNSA)Requirements:5+ years technical support experienceStrong incident management abilitiesRotating on-call shiftsExcellent documentation skills
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