Atlanta Fine Homes Sotheby's International Realty is currently seeking an IT Support Specialist to assist our IT department based in Buckhead. The candidate will be assisting Real Estate Agents with technical issues across multiple operating systems and applications. Their primary role will be to assist with Tier 1 & 2 level user requests via ticketing system.
Salary Range:
$52,000 - $60,000 commensurate with experience
Job Duties:
Perform day-to-day system maintenance of in-house hardware and cloud-based solutions
Problem solving manage user access/permissions in Active Directory and Okta
Respond to user issues, suggestions, concerns, etc.
Act as a liaison team member on all phases of projects, from conception to completion
Resolve technical requests in a timely manner via phone, email, ticketing system, and office visits
System setups, breakdowns, and office moves
Job Requirements:
Minimum of 3-year experience with end-user technical support
Experience using both Windows OS & Mac OS
Microsoft 365 Admin Experience preferred
Active Directory, Okta, Zendesk experience
Professional demeanor and dress
Friendly professional attitude and willingness to help
Customer Service focused mindset
Maintain strict confidentiality of sensitive information
Preferred Qualifications:
Bachelor's degree in a related field
Various skills and abilities of the job include but are not limited to:
Ability to communicate effectively both verbally and in writing with various contact
Ability to prioritize work and meet completion deadlines
Ability to adapt to changing needs and requirements
Ability to interact and train staff members with various levels of computer skills
Ability to effectively troubleshoot complex computer issues
This position is a full-time, in-office role from 8:30 a.m. - 5:30 p.m.