Hansen Talent Group is hiring a Technical Support Specialist to join a great team in the Columbia, SC. The ideal candidate will have strong experience providing technical support and troubleshooting end-user accounts. This position is hybrid working downtown Columbia, SC.
The Technical Support Specialist will be responsible for receiving, investigating and responding to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
Duties:
Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
Research, resolve and respond to requests received from customers.
Ensure documentation and processes are current as business and technology changes evolve.
May have an in-depth knowledge or experience in specific areas.
Qualifications:
4+ years of experience working in technology support and/or customer service