Data Center Engineer at HeartCentrix Solutions in Vandalia, Ohio

Job Description:

• Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
• Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
• Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
• Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Customer Interaction: Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
• Documentation: Create and maintain detailed documentation of IT infrastructure, configurations, and procedures for future reference and audits.
• Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.
• Project Management: Execute IT infrastructure projects, ensuring timely delivery, budget, and adherence to quality standards.
• Performance Monitoring: Monitor system performance and implement optimizations to enhance efficiency and reliability.
• Training and Support: Provide technical guidance and training to junior IT staff and end-users as needed.

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
• Minimum 3 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues.
• Must be willing to travel.
• Must be willing to work varying shifts (Day, Night, Split, or weekends).

• Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or equivalent experience/training.

• Familiarity with workflow and ITSM tools and ticketing systems.
• Excellent customer service skills with the ability to interface at all levels of the organization.
• Excellent verbal and written communication skills.
• Ability to work independently and perform in a collaborative, team-based environment.

• Monitor and manage physical data center access.
• Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
• Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
• Conduct and support audits for compliance and ensure adherence to industry standards.
• Coordinate with external vendors and service providers for equipment maintenance and upgrades.
• Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
• Develop and execute disaster recovery and backup plans to protect data and ensure business continuity.
• Maintain documentation of equipment, incidents, and maintenance activities.
• Monitor power distribution and cooling systems to maintain optimal environmental conditions.
• Prepare assets for disposal or relocation as needed.
• Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
• Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates.
• Familiarity with network equipment, including routers, switches, and firewalls.

• Ability to effectively communicate verbally and in writing with all organizational levels.
• Must be able to lift 35 lbs.