IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Associate PS Producer:
Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer:
Bachelor Degree or equivalent experience.
Experience in Player/Customer Support strongly preferred.
Strong verbal and written communication skills.
Successful execution of complex projects that span multiple teams.
Agile, project/product management certifications are a plus (CSPO, CSM, PMP etc).
Analytical proficiency with experience making data-driven decisions.
2 years of work experience in project management, operations leadership, customer service leadership, or other similar role.
What's in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.