Servicenow developer with Big Panda at Ampstek in San Antonio, Texas

Posted in Other 1 day ago.

Type: full-time





Job Description:

Role: Servicenow Developer with Big panda

Location: San Antonio TX

Key Responsibilities:
  • Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
  • Collaborate with IT and business stakeholders to gather requirements and translate them into technical specifications.
  • Develop and maintain AIOps solutions within ServiceNow to enhance IT operations and automate incident response.
  • Implement and manage ITSM processes, including Incident, Problem, Change, and Service Request Management.
  • Configure and optimize the Event Management Pipeline to ensure efficient event correlation and incident management.
  • Integrate Big Panda with ServiceNow to enhance event management and monitoring capabilities.
  • Perform system administration tasks, including user management, access control, and system upgrades.
  • Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
  • Provide technical guidance and support to end-users and other team members.
  • Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience as a ServiceNow Developer.
  • Strong knowledge of ServiceNow platform capabilities and architecture.
  • Experience with AIOps, ITSM, and Event Management Pipeline within ServiceNow.
  • Proficiency in integrating Big Panda with ServiceNow.
  • Solid understanding of ITIL processes and best practices.
  • Strong programming skills in JavaScript, HTML, CSS, and other relevant languages.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus

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