Systems Coordinator at American Council of Trustees and Alumni in Washington, Washington DC

Posted in Other about 13 hours ago.

Type: full-time





Job Description:

Organization: American Council of Trustees and Alumni (ACTA)

The American Council of Trustees and Alumni (ACTA) is an independent, nonprofit organization committed to academic freedom, excellence, and accountability at America's colleges and universities. ACTA works to support liberal arts education, uphold high academic standards, safeguard the free exchange of ideas on campus, and ensure that the next generation receives a first-rate education.

Job Description:

Overview: The Systems Coordinator is responsible for managing and maintaining all ACTA IT systems. The ideal candidate should have experience with project management tools, Salesforce CRM, and Microsoft 365 (Teams, Outlook, OneDrive/SharePoint), as well as hold basic admin certifications for both Salesforce and Microsoft. This role also includes serving as the first point of contact for all IT-related issues, handling contract management for IT systems, and customizing systems to meet organizational needs.

Key Responsibilities:
IT Systems Administration: Manage and maintain ACTA's primary IT systems including Asana, Salesforce, and Microsoft 365.
Technical Support: Serve as the first point of contact for all IT issues, including printer, software, and hardware troubleshooting.
System Customization: Customize IT systems to optimize their use within the organization.
Vendor Coordination: Serve as the point of contact for ACTA's Managed Service Provider (MSP) and other IT services.
User Training and Support: Provide training and support to ACTA staff on IT systems and best practices.
End User IT Onboarding and Offboarding: Manage the IT onboarding process for new employees, including setting up accounts and access to necessary systems, and handle the offboarding process, ensuring secure deactivation of accounts and retrieval of equipment.
Security and Compliance: Ensure IT systems adhere to best practices for security and compliance.

Required Qualifications:
• Basic admin certifications in Salesforce and Microsoft 365.
• Proven experience with Salesforce and Microsoft 365 (Teams, Outlook, OneDrive/SharePoint).
• Strong troubleshooting skills for hardware and software issues.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and priorities effectively.

Preferred Qualifications:
• Experience in a nonprofit or educational environment.
• Familiarity with Asana and Jotform.
• Advanced certifications in Salesforce and/or Microsoft 365.

Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Retirement plan
• Limited remote work opportunities within a hybrid work environment
• Generous PTO policy
• Professional development opportunities
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