We are seeking a highly skilled Desk Side Engineer with a minimum of 4 years of experience in providing advanced desk side support. The ideal candidate will specialize in troubleshooting complex end-user issues with hardware and software in a diverse MS Windows environment. This role requires strong user interaction skills, the ability to work independently, and as part of a team. The successful candidate will have a broad base of support and diagnostic knowledge across multiple IT disciplines, including computing, networking, integration, and domain administration.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $25 - $30 / hr. w2
Top Qualifications, Skills, Experience or Certifications:
1. Deployment of customer hardware and software
2. Troubleshooting IT issues
3. Problem Resolution IT support to end users
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus. • Customer service and communication skills • Remote and Deskside Experience troubleshooting hardware and software issues • Troubleshooting Microsoft Windows • Installation and configuration of new machines in a Windows environment. • Smart cards / PIV cards (general knowledge) • Experience with Office 365, VPN, Active Directory, Thin Client • Provide Remote Tool Support • Conference Room / VTC Setups • HDI Desktop Tech
Key Technical Skills:
Hardware and software diagnostics
Mobile device deployment and troubleshooting
Imaging and deployment of Windows 10
Experience with Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom
Familiarity with ServiceNow and ITSM systems
Knowledge of smart cards / PIV cards
Experience with Office 365 and Thin Client
HDI Desktop Tech
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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