ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - ThompsonGas is for you!
We are looking for an experienced Salesforceexpert to join in our digital transformation journey by supporting our Salesforce ecosystem. Successful candidates will be comfortable in both the technical development aspects of Salesforce, as well as in providing leadership and guidance for enterprise-wide database management. They will support both development and administration, with a hands-on approach, ensuring alignment with stakeholders by making solutions scalable. This newly created role will be based at our corporate office in Frederick, MD and will require at least three days a week in the office.
Essential Job Duties:
Identify continuous improvement opportunities to leverage salesforce features to meet business goals
Apply a strong understanding of system integrations and database architecture to manage system changes and create meaningful connections between platforms
Deploy planned releases and bug fixes using CI/CD best practices with tools like GitHub & Salesforce DevOps
Manage environmental refreshes, system integrations, and data flows to and from Salesforce
Configure Salesforce standard features like custom objects, validation rules, custom fields, flows, Visualforce pages, record types
Create and develop POC's that meet design requirements
Plan & monitor enterprise level security & compliance
Lead a team of system developers, both in-house and offshore, ensuring solutions align with organizational governance and software development best practices
Participate in team meetings such as the daily standup, sprint ceremonies & retrospectives
Collaborate closely with Salesforce Product Management to write user stories, design & test new features, and maintain system documentation
Actively respond to user questions and Salesforce support cases
Monitor logs to identify and troubleshoot failures through code and configuration review
Perform data migrations & updates using data loader and workbench
Provide general salesforce user administration- profiles, roles, public groups, permission sets, sharing & visibility
Use a holistic approach to align enhancements with ThompsonGas' long term digital asset harmonization strategy
Schedule flexibility to accommodate after-hours deployments & bug fixes
Qualifications:
Bachelor's degree in Computer Science, Engineering, or Business
5+ years of Salesforce Platform experience
Experience using Sales Cloud, Service Cloud, Experience Cloud, Lead Management, Marketing Cloud, & Field Service. Recent experience in Field Service, Lead Management, and Marketing Cloud is preferred
Experience working on projects in a development role
2-5 years of development experience with different coding languages such as Python, SQL, JavaScript and Apex is required
Salesforce Administrator certification is preferred
Salesforce System or Technical Architect certification is preferred
Familiarity with Agile methodology
Demonstrates sound judgement when assessing the impact of changes
Experience with workflow documentation (Visio, Lucid Chart)
Strong ability to build business partnerships and align with various stakeholders
Demonstrates excellent analytical skills to diagnose and resolve code issues
Ability to lead through adversity
Strong attention to detail in documentation
Ability to clearly articulate complex technical processes in a simple, digestible manner
Experience working successfully with offshore support
Flexibility to work after regular business hours to coordinate with offshore support teams