Desktop Support Specialist at Raas Infotek in Commerce City, Colorado

Posted in Other about 21 hours ago.

Type: full-time





Job Description:

Hi

Hope You are doing well |

We have an urgent below position .If you are interested please share your updated resume with the rate expectation.

Job Title :Desktop Support

Location:Commerce City, CO_Onsite

Job Description:
• Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
• Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
• Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
• Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
• Troubleshooting Windows Profile, printers, shared drives related issues.
• Troubleshooting network connectivity issues.
• Deploying standard image on desktops and laptops using Endpoint manager/Intune.
• To provide 1st line technical support; answering support queries via phone and email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Technical Proficiencies:
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing systems (SNOW) are logged and addressed within defined SLAs.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• To escalate more complex calls to the relevant IT Support member.
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Pre-build PCs. Good Experience in deskside support

Thanks and Regards

MANMOHAN SINGH

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: 13022869851: EXT:134

Email:manmohan.singh@raasinfotek.com
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