Location: Hybrid from Lexington, MA (on site on Tuesdays)
**Must currently reside in the Lexington, MA area to be considered**
Facilitate new hire onboarding programs including coordinating events, updating content and working with trainers to ensure content is relevant and effective.
Manage new hire rosters by monitoring and collecting data from various reports
Coordinate training logistics for CL&D functional teams and ensure schedules, invitations, paperwork, materials, reporting, and set up are complete.
Provide support for CL&D meetings (virtual or live) as producer, content development support and/or post meeting follow up.
Support learning effectiveness and satisfaction measures (assessments and surveys), and track and create reports on outcomes of training events.
Use Power BI, Survey Gizmo, MS Forms and other survey/measurement tools to collect and report on data and make recommendations on weaknesses and areas that need additional training.
Develop training matrices and curricula for training content to be housed in LMS.
Support document management (SOP creation and storage)
Gather training completion documentation and support trainers with course close-out, ensuring compliance requirements are met.
Coordinate, populate and track training schedule items on CL&D department calendars .
Manage centralized training calendar, proactively collecting data and communicating to stakeholders
Market CL&D internal training opportunities to CL&D team members provide information on course value to encourage participation.
Review training materials and methods, make recommendations for updates.
Make quick edits to presentations, job aids, leader and participant guides.
Provide support in managing training materials, inventory, storage and coordinate shipping of supplies to trainees.
Coordinate with stakeholders to schedule necessary meetings/training
Collaborate with training team to coordinate for physical room reservations and set-up (order materials, participant guides, training supplies, etc.)
Collaborate with meeting planning on event logistics.
Support administration of training attendance including nominations, participant lists, registrations.
Provide customer service to training participants, including being the point-of-contact, triaging questions, concerns, and feedback
Prepare and deploy communication to participants, on behalf of training lead (i.e. expectations, instructions, etc.)
Support written communications for training project rollouts and internal projects.
Strong interpersonal skills and ability to communicate effectively with management and other departments using a wide variety of skills and vehicles
Collaborate with Meetings & Events and/or external meeting planning agency, report spend to functional leadership as applicable.
REQUIREMENTS
Minimum 5 years of relevant work experience, in a Learning Coordinator capacity with meeting planning experience.
Strong technical skills in MS Suite: Word, Excel, PowerPoint, SharePoint, Forms, Teams, Project, etc.
Ability to effectively organize and manage multiple training initiatives simultaneously each with varying priorities, timelines, and resources
Self-motived and solution oriented
Strong interpersonal skills and ability to communicate effectively with management and other departments
Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner
Experience with LMS systems, training requirements and curricula development
Experience with survey and measurement tools, data collection and presentation