Sight & Sound Systems, Inc. is a dynamic company seeking a Full-Time Scheduling Coordinator to join our team. We offer a collaborative work environment that fosters leadership, personal growth, and professional advancement. We are dedicated to providing exceptional service to our home technology customers.
Role Description
We are seeking a highly organized and detail-oriented individual to join our team as a Full-Time Scheduling Coordinator. This on-site position will report directly to the Residential Production Manager and will play a crucial role in the smooth operation of our projects.
Key Responsibilities:
Handle incoming calls, ensuring they are correctly forwarded, and capture comprehensive messages.
Communicate directly with clients via phone and email to provide updates and address scheduling inquiries.
Build and maintain strong client relationships through excellent customer service.
Answer incoming sales and service calls, and resolve or route them appropriately.
Maintain and update the master project schedule based on daily demands and project requirements.
Ensure accurate and timely scheduling of technicians and resources.
Coordinate with internal teams (e.g., sales, finance, service) to optimize schedules.
Proactively review work orders and determine additional steps needed to keep open work orders moving to ensure they are completed within a timely manner.
Identify and resolve scheduling conflicts and other logistical challenges.
Proactively address potential issues and implement solutions.
Perform other administrative tasks as needed, such as data entry and report generation.
Qualifications
Excellent organizational and time management skills
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experience with project management software (preferred)
Experience in service, construction, or related industries (preferred)
Strong problem-solving and critical thinking abilities
Ability to work independently and as part of a team