Practice Assistant at Randstad USA in Boston, Massachusetts

Posted in Other about 17 hours ago.

Type: full-time





Job Description:

GENERAL SUMMARY/OVERVIEW STATEMENT

The Scheduling Practice Assistant provides master scheduling support to the Neuroscience department under general supervision and established policies. Supporting approximately 130+ physicians, this role involves managing room assignments, scheduling, care coordination, prior authorizations, in-basket management, and occasionally assisting with check-in/check-out. Strong communication, multitasking, and organizational skills are essential. This position reports to the Manager overseeing all administrative functions in the clinic.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Master Scheduler

  • Schedule follow-up appointments based on provider instructions.
  • Provide administrative support for a subset of providers, including scheduling, insurance prior authorizations, and template changes.
  • Manage EPIC in-basket pools for declined authorizations and patient cancellations.
  • Assist with clinical check-in/out as needed:
  • Check-out: Schedule follow-ups, coordinate with administrative assistants, print After Visit Summaries.
  • Check-in: Validate appointments and IDs, collect co-payments, provide forms, and assist with PROMS questionnaires.

Room Grid Management

  • Review clinic schedules and assign rooms daily using EPIC.
  • Manage room requests for add-ons and clinics, sending assignments to providers and staff.
  • Build weekly room grids and communicate availability with project teams.
  • Track and adjust room schedules based on provider time off.
  • Create weekly/monthly reports on room usage and other metrics.

Administrative Support

  • Handle special projects as directed by leadership.
  • Provide backup administrative support as needed.
  • Perform additional duties as assigned.

QUALIFICATIONS

  • Required: High School Diploma
  • Preferred: Bachelor's Degree; 3-5 years of experience in ambulatory medical practice or equivalent.
  • Knowledge of EPIC master template and scheduling is preferred.

SKILLS/ABILITIES/COMPETENCIES REQUIRED

  • Outstanding interpersonal and communication skills.
  • Ability to function independently and within a team.
  • Exceptional phone and customer service skills.
  • Strong organizational, multitasking, and problem-solving abilities.
  • Knowledge of medical terminology.
  • Strong computer skills, including proficiency in Word, Excel, and spreadsheets.
  • Attention to detail and critical thinking skills.

More jobs in Boston, Massachusetts

Other
18 minutes ago

Slalom, LLC
Other
about 1 hour ago

Alteryx
Other
about 2 hours ago

BGIS
More jobs in Other

Other
2 minutes ago

Zoetis
Other
2 minutes ago

Zoetis
Other
2 minutes ago

Zoetis