The role of Dispatch is to assist the Service department technician and Service manager. This role requires a strong set of skills and is instrumental to the Service Department.
Responsibilities • The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees • The Dispatcher must dispatch all area technicians and maintain the database per the company's policies and procedures • The Dispatcher must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers • Keep dispatch boards current at all times • Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner • Proper purchasing and PO issuing as needed to support the team • Follow the set process flow for managing all customer requests • Any other duties as assigned
Qualifications • Extremely high level of urgency to resolve problems • Ability to adapt to very fast-pace environment and deadlines • Strong attention to detail • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines • Excellent interpersonal and communication skills, both written and verbally • Must demonstrate organization and prioritization skills to manage time • High level of computer skills, proficient in Excel • Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer • Able to sit at a computer for up to 8 hours