We are looking for a Customer Support / Order Processing Specialist to provide excellent support via phone, email, and in-person interactions. You will handle order processing, address customer inquiries, and resolve issues efficiently to ensure a smooth order experience.
Key Responsibilities:
Answer customer inquiries via phone, email, and in-person, providing accurate information.
Process orders by reviewing, entering, and confirming details.
Assist with order status, product availability, and delivery updates.
Resolve customer complaints or issues professionally and promptly.
Coordinate with internal teams to ensure timely order fulfillment.
Handle returns, exchanges, and order adjustments as needed.
Maintain accurate customer records in the system.
Skills & Qualifications:
Customer Service/Order Processing experience
**Experience with CRM a big PLUS
Proficient in order processing systems and basic computer applications.
Strong communication and problem-solving skills.
Attention to detail and ability to manage multiple tasks.
This role requires a customer-focused individual with strong organizational skills and the ability to handle multiple tasks efficiently.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.