An employer in San Antonio, TX is looking for a Customer Success Coordinator to join the customer operations team. This person will act as the liaison between the lab operations team and the clients. They will be a first-line response to inquiries submitted through their new ticketing system, Halo. They will be responsible for gathering data and providing information to the clients from lab. This is a contract role for 6 months (with possible extensions) that pays ranging from $16-18/hour based on experience.
REQUIRED SKILLS AND EXPERIENCE:
1 years of experience in customer service and correspondence through ticketing queue
Proficient in all Microsoft applications, Outlook, and other computer tracking programs
Needs to be a efficient multi-tasker & manage several task and projects at any given time
NICE TO HAVE SKILLS AND EXPERIENCE:
Associate's/Bachelor's Degree
Background in clinical, healthcare, or medical space