Administrative Assistant (Salesforce) at Global Accounting Network in Boston, Massachusetts

Posted in Other about 13 hours ago.

Type: full-time





Job Description:

We are seeking anAdministrative Coordinator to join a fast-paced SaaS team. This role is vital in ensuring smooth communication and operational efficiency, particularly in managing partner interactions and sales-related inquiries.

3-Month Contract with potential for extension.

The position is remote; must have at least 1 year of experience with Salesforce.

Key Responsibilities:
  • Regularly monitor the team inbox, promptly responding to general inquiries and ensuring clear, professional communication.
  • Recognize critical or unresolved issues and direct them to the appropriate team members or leadership for timely resolution.
  • Track, update, and follow up on partner-related cases to ensure they progress smoothly through internal workflows.
  • Manage the sales inbox, ensuring all inquiries are accurately routed to the relevant stakeholders for action.
  • Create and manage support tickets for partner requests or issues, categorizing and prioritizing them for efficient handling.
  • Monitor and communicate updates on case statuses, working closely with cross-functional teams to resolve matters swiftly.
  • Provide broad administrative support to enhance team productivity and operational effectiveness.

Requirements:
  • Exceptional organizational and multitasking skills.
  • Strong written and verbal communication abilities.
  • Proactive and able to work both independently and collaboratively.
  • Prior experience in an administrative or similar support role is a plus.
  • Proficiency with tools such as Salesforce (SFDC), case management platforms, and Microsoft Office Suite.

This temporary position offers a unique opportunity to contribute to a growing SaaS company and support a key operational function. If you're organized, detail-oriented, and ready to make an impact, we'd love to hear from you!
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