Contact dealers to obtain factory order status and delivery updates.
Record notes in the system and update status trackers.
Resolve delivery issues and collaborate with other departments to find solutions.
Maintain accurate records of unresolved issues.
Handle Service Cloud cases (status inquiries, temp tag expirations, damages, etc.).
Address fax failures and returned letters from dealers.
Follow up with factories to resolve any delays.
Take action to ensure timely receipt of invoices and vehicle deliveries.
Requirements
High School Diploma required; 2- or 4-year degree preferred.
1-3 years of customer service experience, preferably in the automotive industry.
Strong communication, problem-solving, and decision-making skills.
Attention to detail and ability to manage a high volume of work.
Proficiency in Windows, Word, Excel, and data entry.
Ability to work both in-office and remotely as needed.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.