Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a "IT Technician for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss.
Job Title: IT Technician
Location: Midland TX
Duration: 12 Months Contract (Possible Extension)
Pay rate: $25 -$32 an hour on W2
Job Description:
The L48 Local Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. The ability to work in a fast-paced team environment and multitask is a must. Given the technical nature of the team and the broad range of skills needed, we require self-starters. Excellent written and verbal communication skills in English are required with the ability to perform well in a collaborative team environment. Strong generalist skill sets with advanced troubleshooting abilities required.
Responsibilities may include:
Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
Advise Site Support team on daily tasks, projects, and coverage schedule
Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group
Enforce policies and procedures for the team
Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
Develop, analyze and communicate metrics related to Site Support
Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Basic/Required:
5+ years of relevant work experience in infrastructure
5+ years of experience at working both independently and in a team-oriented, collaborative environment is essential.
Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
5+ years of troubleshooting experience within the Windows environment
Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting
3+ years of experience with low level configuration and security of the Windows client operating system
1+ years of experience evaluating enterprise client hardware
Physical requirements:
Able to lift computer equipment that weighs up to 30 lbs. from the floor.
Bend, stoop, crawl under tables/desks to connect needed wiring.
Able to bend to pick up equipment and load a cart. Individual item may weigh up to 30 lbs.
Able to push/pull equipment on a cart of up to 100 lbs
Preferred:
Experience working in a team-oriented, collaborative environment
Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers
Communication with excellent written and oral communications
Decision making with the ability to make timely, effective decisions
Initiative with the ability to act in the absence of immediate direction and achieve results
Relationships / Network with the ability to maintain relationships and build networks to accomplish business objectives
Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
Delivers results through realistic planning to accomplish goals
Generates effective solutions based on available information and makes timely decisions that are safe and ethical Bottom of Form
Regards,
Md Nawab
Technical Recruiter
Net2Source Inc.
Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024