Call Center Manager at TekStream Solutions in Midvale, Utah

Posted in Other 3 days ago.

Type: full-time





Job Description:

A TekStream client in the storage space has an immediate need for a Call Center Sales Manager. The Sales Manager will help lead the sales department oversee daily operations and ensure department KPIs are met.

Responsibilities:
• Supports sales department by providing the necessary support, coaching and development to both Team Leads and Agents.
• Maintain consistent performance across teams to meet department goals.
• Support a result driven culture by analyzing team metrics to identifying trends and gaps in performance.
• Review daily operational performance to ensure optimal production is reached.
• Build trusting relationships amongst teams to work as a unified front and drive conversion rates and company revenue.
• Set goals and create action plans for both department and individual teams to increase performance.
• Ensure proficient training, coaching, and development is implemented across new hires, tenured agents and leadership staff

Experience:
• Bachelor's degree in business administration, management, or marketing preferred.
• Three years of supervisory / leadership experience.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• Five years or more sales experience
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