Job Description:
Harvey Nash USA has been engaged to find a talented
Help Desk 2 for a Large benefit corporation and health plan company based out of CA.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $20/hr to $25/hr on W2 (Depending on Experience).
Benefits will be available, and details are available at the following link: https://rb.gy/foel75
Job Title: Help Desk 2
Location: Remote from California
Duration: 6+ Months Contract, contract to hire.
Preferred Qualifications and Experience
- Requires at least 1 - 2 years of prior Service Desk experience in a high volume IVR based call center.
- Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
- MAC experience would be preferred but not required.
Top Skills:
- High quality Customer Service skills (empathy, probing questions to gain understanding, "I can" attitude)
- Office 365 troubleshooting
- Virtual Desktop Infrastructure troubleshooting
- Remote Desktop troubleshooting
Desired Skills:
- Active Directory experience
- Microsoft Exchange experience
- Microsoft Azure experience
Education Requirements:- Requires an associate degree or equivalent experience.