McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Customer Support Advisor.
The Customer Support Advisor (CSA) promotes and increases parts and service sales by establishing promising business relationships with existing as well as prospective customers with regards to parts and service sales. The CSA builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance the customer experience. The CSA works closely with the Service Manager and Parts personnel to provide accurate and timely quotes as well as follow-up on all accounts.
Essential Duties and Responsibilities (not in order of priority):
Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
Performs follow-up calls at customer locations on complete goods and major parts and service, and identifies opportunities in unmet needs, wants, and concerns
Addresses customer concerns and resolves problems effectively and satisfactorily
Maintains product knowledge by participating in training and educational programs, and provides great customer service and technical assistance as needed
Profiles customer's machines, vehicles, and demographic information
Prospects for new accounts, including Independent Rental Companies and Original Equipment Manufacturer distributors
Participates in product presentations at customer clinics, expositions, and meetings held outside the dealership
Assists the Sales department with after sales calls to ensure equipment operates to the customer's satisfaction
Conducts undercarriage appraisals and submits quotes (approved by Service Manager) to customers for repairs/replacement
All other duties as assigned by supervisor and/or Senior Management
Education, Skills & Knowledge Required:
2+ years experience in a construction equipment role with involvement in activities such as sales, service, training, or other related work
Good understanding of equipment operation and mechanical function
Must demonstrate excellent verbal and written communication skills and can communicate and present in person, in writing, and on the telephone effectively with both large and small groups in English
Excellent customer relationship skills with ability to satisfactorily resolve customer concerns
Strong teamwork and interpersonal skills
Good understanding of Microsoft Office and general computer skills
HS Diploma
2 Years of college preferred but not required
Benefits:
Paid time off - 80 Hours in the first year
Medical, Dental, Vision, Short and Long-Term Disability Insurance
401k with Employer match
$50000 company paid life insurance policy
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.