9AM - 6PM & 11AM - 8PM (must be willing to work weekends as needed)
Job Description:
As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
Day-to-Day:
Delivery driver dispatching
Assist customers and business partners via telephone and email
Diagnose, evaluate, and resolve problems or issues
Handle customer complaints in a calm, professional manner
Monitor progress of delivery route completion
Data Entry and daily reports
Requirements:
1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Intermediate Computer skills
Plusses:
High school diploma or equivalent
Experience with Microsoft Office and other business-related applications
Experience in a call center environment
Bilingual English/Spanish
Strong customer service skills with the drive to resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations.