Customer Service Representative at Jobility Talent Solutions in Princeton, New Jersey

Posted in Other about 18 hours ago.

Type: full-time





Job Description:

Title: Customer Service Representative

Location: Princeton NJ

Duration: 6 months contract

? Provide high-level telephone, email, and web chat support for the client's suite of PIB products; including Factiva, Client's Risk & Compliance, and Newswires.

? Answer global customer queries concerning content/data, product navigation, billing/account administration, etc.

? Provide professional-level support to retain client's customers and increase customer loyalty.

? Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.

? Ensure all relevant procedures are followed from beginning to resolution.

? Ensure all key performance indicators and service levels are met.

? Actively seek out opportunities for self-improvement, and participate in new product and procedural training.

? Work with other departments to ensure escalated issues are handled efficiently and correctly.

Quals--

*This position is hybrid: Currently, Wednesdays are mandatory in the Princeton office with Mondays, Tuesdays, Thursdays & Fridays WFH. However, this can change at any time, so candidates MUST be made aware.*

* Shift times are rotated between all team members: 8AM-4PM, 9AM-5PM, 11AM-7PM & 12PM-8PM. Candidates must be able and willing to work all shifts on any given day of the week.*

REQUIRED:

? Highly proficient in English for both written and verbal communication within a corporate environment

? Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

? Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

? Ability to maintain a positive attitude in an often busy and stressful environment

? Ability to understand new technical systems and applications quickly

? Attention to detail and the ability to multitask, prioritize, and meet deadlines

? Positive outlook on change and flexible approach to team-based work environment and structure

? Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries

PREFERRED:

? Experience in a contact center and/or customer service environment

DESIRED:

? Salesforce experience is a plus

? Desire to grow within the company

? College degree desired

? Previous research experience desired

? Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus
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