More than 40% of all fresh produce is wasted in the US, which accounts for over 17 billion dollars in lost product annually and contributes more carbon dioxide emissions than all of US transportation combined. Our goal is to reduce these drastic numbers by making the produce supply chain smarter through data-driven decisions. Strella uses proprietary sensors to predict shelf life in the food supply chain. We use this information to reduce food waste and help deliver better quality produce to consumers. We have been commercialized for 5 years and are currently in our growth stage.
Role:
As a Customer Success Manager at Strella, you will play a critical role in ensuring that our products provide significant value to our enterprise customers in the produce supply chain. You will be the day-to-day contact for our customers, providing technical support, strategic advice, and operational insights to help them optimize their fresh supply chains. As a startup, we seek applicants who are self-starters and can wear multiple hats without sacrificing quality. We are in a rapid growth stage and are looking for people who thrive in a fast-paced environment. This is an in-person role based out of our Philadelphia office with occasional travel to customer facilities.
Key Responsibilities:
Cultivate strong and lasting relationships with enterprise customers in the produce supply chain, while managing their experiences during trials and ongoing deployments.
Provide training and technical support for our software and hardware products, both remotely and in-person.
Serve as the voice of the customer within Strella, helping identify, track, and proactively address technical issues and opportunities to continuously improve our products.
Conduct in-depth user testing of new software features in close collaboration with our product management and software development teams.
Desirable Qualifications and Experience:
Experience in Customer Success, Account Management or Sales
5+ years working in the fresh produce supply chain preferred; Ripening experience desirable
Excellent communication, leadership, customer engagement, and problem-solving skills
Ability to bridge the gap between technical and non-technical team members
Analytical mindset with the ability to interpret data and provide actionable insights