Proper Hospitality is seeking a dynamic Task Force General Manager (GM) to temporarily oversee operations for San Francisco Proper Hotel.
Our ideal candidate is a strategic thinker, operationally savvy and dedicated to delivering exceptional guest experiences while maintaining operational excellence and team engagement.
Key Responsibilities:
Operations Management
Assume full responsibility for San Francisco Proper's day-to-day operations, including Front Office, Housekeeping, Food & Beverage and Maintenance
Ensure compliance with luxury standards, brand guidelines and operational policies
Oversee the implementation and refinement of Standard Operating Procedures (SOPs) to optimize efficiency
Monitor and manage budgets, revenue and expenses to meet financial goals
Guest Experience
Foster a culture of exceptional service that exceeds guest expectations
Address guest concerns and feedback promptly and professionally
Collaborate with department heads to personalize and enhance the guest experience
Team Leadership & Development
Provide leadership and direction to department managers and staff
Inspire a positive workplace culture through effective communication, recognition, and motivation
Mentor and coach team members to drive performance and professional growth
Assist in recruiting, onboarding, and training new team members as needed
Strategic Initiatives
Lead and execute special projects, such as property pre-openings, rebranding, or major events
Identify operational challenges and develop creative solutions to improve efficiency.
Ensure compliance with all local regulations and safety protocols
Financial Management
Develop and oversee budgets, forecasts, and key performance indicators (KPIs)
Maximize profitability by identifying cost-saving opportunities and revenue-enhancing initiatives
Provide regular updates and reports to ownership or regional management
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
Minimum of 8-10 years of progressive hotel leadership experience, preferably in luxury or boutique properties
Proven track record in hotel operations, financial management, and guest satisfaction
Strong leadership skills with the ability to inspire and manage diverse teams
Exceptional communication, organizational, and problem-solving skills
Flexibility and adaptability to thrive in dynamic and fast-paced environments
Proficiency in hotel management software (e.g., Opera, MICROS) and Microsoft Office Suite
Ability to travel or relocate for task force assignments as required
Key Competencies:
Strategic Thinking: Ability to evaluate challenges and implement effective solutions
Guest-Centric Focus: Passion for delivering personalized and memorable guest experiences
Agility: Comfortable working in varied environments and adapting to changing priorities
Leadership Presence: Builds trust and inspires confidence among team members and stakeholders
Business Acumen: Strong understanding of hotel financials, marketing, and operational performance metrics
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.