IntePros is hiring an Operations Client Relationship Issue Resolution Analyst for our premier client! This hybrid role is crucial in managing and resolving complex operational issues for high-priority clients, working to enhance client satisfaction through efficient issue management and proactive process improvements. The Analyst will collaborate closely with cross-functional teams across sales, claims, billing, enrollment, and other departments to ensure timely and effective issue resolution, fostering a client-centered approach.
Responsibilities: • Issue Resolution: Manage client-specific issues through to completion, identifying root causes, documenting solutions, and implementing measures to prevent recurrence. • Cross-Functional Collaboration: Work with cross-functional teams, engaging subject matter experts as needed to resolve issues promptly. • Executive Communications: Develop strategic summaries of issue details, root cause analysis, and remediation pathways, presenting findings and action plans to internal and client leadership. • Issue Tracking: Update issues in databases to enable insightful reporting on key performance indicators and ensure clients are informed about issue management activities. • Process Improvement: Identify opportunities for operational improvements and recommend solutions to enhance efficiency and client satisfaction.
Qualifications: • Education: Bachelor's degree in healthcare administration, business, or a related field preferred; equivalent experience in issue management, operations, or health insurance may be considered.
Experience: • 3+ years in healthcare operations and project management, with preferred experience in self-funded claims. • Familiarity with healthcare payer operations and self-funded group management.
Skills: • Strong analytical skills to identify trends, resolve complex issues, and convey insights. • Excellent communication skills for translating complex issues to leadership stakeholders. • Proficiency in the Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint). • Project management skills with the ability to coordinate subject matter experts and keep deliverables on track. • Strong problem-solving abilities, attention to detail, and organizational skills. • Ability to work independently and bring a fresh perspective to problem-solving.
If you have a strong background in healthcare operations and project management with a client-centered approach, we encourage you to apply!