Compensation: $180,000-$200,000 base + up to $100,000 in performance-based bonuses
Overview:
A growing firm in the residential and commercial services industry is seeking a Vice President of Service to oversee operations, ensure exceptional service delivery, and drive customer satisfaction. This individual will be instrumental in optimizing service strategies and leading a team of skilled professionals.
Responsibilities:
Oversee service operations to ensure quality, efficiency, and customer satisfaction.
Develop and implement strategies for operational improvement and cost management.
Manage and mentor service teams to enhance performance and achieve operational goals.
Collaborate with other departments to ensure seamless service delivery.
Utilize data and analytics to drive decision-making and identify opportunities for improvement.
Qualifications:
8-10+ years of experience in a senior service operations role, preferably in HVAC, facilities, or related fields.
Strong leadership and team management skills.
Exceptional problem-solving and organizational abilities.
Experience with operational analytics and performance metrics.