Program Assistant at City of Fort Collins in Fort Collins, Colorado

Job Description:

POSITION TITLE: Program Assistant (Hourly)
REQUISITION #: req7930
DEPARTMENT: Utilities Customer Connections
LOCATION: 222 LAPORTE
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $23.00 - 25.00 per hour (based on relevant experience)
WORK SCHEDULE: March 3-December 31, with flexibility on start and end dates and an opportunity to extend employment beyond 2025. Up to 29 hours per week (flexible weekly hours worked), typically an 8am-5pm schedule, with occasional evenings and weekend events. Some remote work possible.
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 1/20/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You must submit both a cover letter and resume in addition to the application. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and Motor Vehicle Report (MVR) required.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary: The Water Conservation Program Assistant position is an hourly position (up to 29 hours per week) within the City of Fort Utilities Water Conservation Department. The City is seeking an individual who is interested in reducing the community's water use to help create a more resilient and sustainable water supply. Primary job responsibilities include assisting water conservation programs through customer engagement and support, inspections and water savings analysis. In addition to working closely with other water conservation staff and completing tasks independently, this position will spend some time outside of the traditional office environment working with the water utility customers and at community events. Other work includes research and data analysis for various water efficiency planning and program needs. No prior experience working specifically on water conservation and efficiency is required, just a passion for helping our community use our water resources wisely. Additional duties include assisting the Water Conservation Department in water shortage response planning and implementation, such as restrictions or voluntary response efforts, as needed. For more information on Water Conservation's programs, you can visit: fcgov.com/savewater. For the right candidate, this position has flexible work hours, location and start and end dates.

Duties and Responsibilities:
-Communicate the importance and value of water efficiency.
-Provide responsive customer service to internal and external customers.
-Represent Utilities at various engagement events across the community, sharing about water efficiency best practices, answering questions, and providing information.
-Monitor and respond to concerns across Water Utilities service area to support customers in understanding their water use, resolving potential leaks and other water waste.
-Support various water conservation projects through data analysis, research, reporting, and documentation.
-Manage and analyze data, including graph/figure creation using Microsoft Excel.
-Travel to and perform post-installation landscape inspections at customer's homes who have converted their lawns to water-wise xeriscaping.
-Use tablet or computer for data entry in the field.
-Manage inspection scheduling and administrative tasks.
-Other water conservation tasks as assigned.

If there is a declared water shortage, the program assistant may be responsible for the following:
-Email and phone communication and tracking related to water shortage response efforts
-Review and approval of related permits and registrations
-Compliance assistance related to water shortage response efforts (i.e water restrictions)
-Data management

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.


• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.


• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.


• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Knowledge, Skills and Abilities:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.
-Ability to perform basic math and calculation skills.
-Ability to provide good customer service.
-Ability to effectively communicate orally and in writing.
-Strong problem-solving skills.
-Demonstrated cultural competence to effectively interact, serve, and work with people of diverse identities, perspectives, and cultural backgrounds.
-Ability to operate a tablet and desktop computer.
-Ability to work occasional nights and weekends as needed for events.
-Experience and skills with Microsoft Windows software - Excel, Word, Outlook, and PowerPoint.

Education and Experience
Bachelor's degree or college level courses leading up to a bachelor's degree in sustainability, horticulture, engineering, environmental science, hydrology, or similar field or equivalent experience is desired, but not required. Customer service and data management experience is preferred, but training will be provided.

Language Skills: Ability to read and interpret documents. Ability to speak effectively to customers. Fluency in both English and Spanish is desired, but not required.

Certificates, Licenses, Registrations: Valid driver's license.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems reasonably and effectively.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may need to climb up/down stairs, enter tight spaces, and bend over. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: While performing the duties of this job, the employee will occasionally be working outdoors and will be exposed to all types of weather conditions, which could include heat, thunderstorms, and wind. The employee will also be exposed to water from sprinkler heads. The noise level in the work environment is usually low.

Utility for the 21st Century: In response to the values of our customers and the numerous challenges facing utilities today, Fort Collins Utilities launched a comprehensive sustainability program - Utility for the 21st Century. The stated purpose of this initiative is "Inspiring community leadership by reducing environmental impact while benefiting customers, society and the economy." The ideal candidate will have the ability to work within the context of this sustainability program.

APPLICATION: Only on-line applications accepted for this position. Visit our website at www.fcgov.com/jobs to apply on-line. Please submit a resume and cover letter in addition to the online City application. Public access computers are available at City H.R. Dept., Poudre River Public Libraries, and the Larimer County Workforce Center.
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK AND MOTOR VEHICLE REPORT (MVR) REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Summary: The Water Conservation Program Assistant position is an hourly position (up to 29 hours per week) within the City of Fort Utilities Water Conservation Department. The City is seeking an individual who is interested in reducing the community's water use to help create a more resilient and sustainable water supply. Primary job responsibilities include assisting water conservation programs through customer engagement and support, inspections and water savings analysis. In addition to working closely with other water conservation staff and completing tasks independently, this position will spend some time outside of the traditional office environment working with the water utility customers and at community events. Other work includes research and data analysis for various water efficiency planning and program needs. No prior experience working specifically on water conservation and efficiency is required, just a passion for helping our community use our water resources wisely. Additional duties include assisting the Water Conservation Department in water shortage response planning and implementation, such as restrictions or voluntary response efforts, as needed. For more information on Water Conservation's programs, you can visit: fcgov.com/savewater. For the right candidate, this position has flexible work hours, location and start and end dates.

Duties and Responsibilities:
-Communicate the importance and value of water efficiency.
-Provide responsive customer service to internal and external customers.
-Represent Utilities at various engagement events across the community, sharing about water efficiency best practices, answering questions, and providing information.
-Monitor and respond to concerns across Water Utilities service area to support customers in understanding their water use, resolving potential leaks and other water waste.
-Support various water conservation projects through data analysis, research, reporting, and documentation.
-Manage and analyze data, including graph/figure creation using Microsoft Excel.
-Travel to and perform post-installation landscape inspections at customer's homes who have converted their lawns to water-wise xeriscaping.
-Use tablet or computer for data entry in the field.
-Manage inspection scheduling and administrative tasks.
-Other water conservation tasks as assigned.

If there is a declared water shortage, the program assistant may be responsible for the following:
-Email and phone communication and tracking related to water shortage response efforts
-Review and approval of related permits and registrations
-Compliance assistance related to water shortage response efforts (i.e water restrictions)
-Data management

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