Posted in Admin - Clerical about 14 hours ago.
Type: Full-Time
The Customer Care Specialist serves as a key point of contact for both internal and external customers, ensuring a seamless experience and overseeing global supply chain initiatives. This role involves close collaboration with the parent company and affiliates across more than five countries.
Primary responsibilities include courteously and efficiently answering customer inquiries, processing orders with impeccable accuracy, identifying business needs, and aligning with client expectations. The Specialist ensures consistent follow-up and maintenance of export and domestic customer relationships, handling requests received through phone or email. Effective communication with all departments is essential to coordinate timely order releases, accurate pricing, shipping requirements, and special requests.
In addition, the Specialist will create and present monthly sales and marketing S&OP (Sales and Operations Planning) reports to key Dunlop Motorcycle Tires (DMT) stakeholders and act as a liaison between DMT and the Finance Team for trade management reporting.
Essential Job Functions
This role requires strong analytical skills, excellent communication, and the ability to manage complex global customer interactions with precision and professionalism.
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SUMITOMO RUBBER NORTH AMERICA INC |
Action Resource Management, Inc. (A.R.M.) |