Service Now Systems Administrator at Roswell Park Cancer Institute in Buffalo, New York

Job Description:

Title:

Service Now Systems Administrator

Job Type:

Regular


Company:

Roswell Park Comprehensive Cancer Center


Department:

Information Technology


Time Type:

Full time


Weekly Hours:

40

FTE:

1


Shift:

First Shift (United States of America)




Summary:

ServiceNow System Administrator with extensive experience in overall platform maintenance, including system health checks and performance optimization. Proficient in managing security features, such as Access Control Lists (ACLs) and user authentication mechanisms. Strong knowledge of ServiceNow Discovery and its integration with other ITSM tools, along with expertise in configuring and maintaining Service Catalogs and the Employee Service Portal. Skilled in building complex workflows for service requests and incident management, writing and debugging background scripts, and integrating ServiceNow with external systems like Microsoft Teams and Intune.


Salary range is $88,639 - $111,897 which includes a comprehensive benefits package.




Qualifications:

Required Education and Experience


1. Master's degree in computer science, engineering, data science, management information systems or a related field; or
2. Bachelor's degree in computer science, engineering, data science, management information systems or a related field and the equivalent of two (2) years of full-time computer systems or business systems analyst experience; or
3. Associates degree in computer science, engineering, data science, management information systems or a related field and the equivalent of four (4) years of full-time computer systems or business systems analyst experience; or
4. High School diploma or High School Equivalency diploma with a diploma or certificate in a computer science, or related field and the equivalent of six (6) years of full-time computer systems or business systems analyst experience.


NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.



Equal Employment Opportunity Statement



Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.



Reasonable Accommodation Request



RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.



Our Core Values



RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.



Historical Compensation Information Statement


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.