Senior Manager, Customer Quality and Reliability at Samsung Semiconductor, Inc. in San Jose, California

Job Description:

Please Note:

To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.

Advancing the Worlds Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together, were building a better tomorrow for our employees, customers, partners, and communities.

What Youll Do

The Customer Quality & Reliability (Q&R) role is responsible to collaborate with customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues,

This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet customer quality requirements. At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Location: Onsite at our San Jose HQ Location 5 days a week, with 10% local travel.

Job ID: 42418

• Responsible to track and coordinate overall customer requirement and issue for quality and reliability.
• Collaborate closely with customers to address and resolve quality and reliability issues
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.

• Develop and maintain business relationships with key design/development/quality and reliability engineers and managers. This is accomplished through daily interactions and providing exceptional customer support. This is critical as it assures Samsung interests are adequately represented in the customer's decision-making process.

• Assess customer needs and drive the implementation of the best technical standards internally to compete in the market.
• Communicate customer issues to internal engineering and manufacturing teams to maintain alignment on quality and reliability.
• Partner with key stakeholders to enable solutions to customer

• Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.

What You Bring

• Bachelors with 15+ years of relevant industry experience, or Masters with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.
• Proven functional knowledge or minimum 8 years of relevant experience in device reliability, interconnect reliability, design for reliability or product reliability
• A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience
• Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders
• Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization
• Strong written and verbal communication skills are essential for this position
• Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
• Experience in the driving multi - functional groups in achieving goals and KPI
• Youre inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Youre collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factorsincluding the roles function and location, as well as the individuals knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away Youll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the wayincluding a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, youll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Caf and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. Thats why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range$161,700—$258,300 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy
To help keep our employees, customers, and communities safe, weve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

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