Field Service Representative - NY at Pharma Logistics in LIBERTYVILLE, Illinois

Posted in Other about 12 hours ago.





Job Description:

Position Title: Field Service Representative I

Job Summary:

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

  • Complete responsibility for servicing accounts in an assigned territory
  • Coordinate and book travel to perform service events to meet and exceed customer expectations.
  • Maintain Pharma Dispatch compliance
  • Accurate recording of pharmaceutical inventory via laptop computer
  • Package pharmaceutical products into shipping boxes
  • Coordinate shipping arrangements with FedEx and UPS
  • Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
  • Ensure timely and appropriate communication with all key stakeholders and customers
  • Develop and maintain strong business relationships with new and current customers in order to drive best in class customer satisfaction
  • Manage and maintain expenses
  • Up to 75% of daytime and overnight travel
  • Ability to meet client needs through high level of travel
  • Other ad hoc projects & reports

Beneficial Education, Skills, and Experience:

  • Proven track record in providing superior service to multiple accounts in a multi city territory
  • Experience performing multiple service calls on a daily basis
  • Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, and Experience:

  • High school or GED diploma or equivalent work experience
  • Minimum 4 years of industry or equivalent experience
  • Must be able to work remotely and in a self-motivating capacity
  • High level of accuracy and attention to detail
  • Proficiency with computers and MS Office
  • Ability to prioritize multiple tasks with varying urgency
  • Exceptional organization and time management skills
  • Ability to work independently as well as in a team
  • Self-starter and able to work in a fast-paced environmet




PI258625629


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