Associate Box Office Manager, UChicago Arts at The University of Chicago in Chicago, Illinois

Job Description:

Department



AI Logan Center Marketing and Communications



About the Department



Designed as a home for creative life of the University of Chicago campus and the City of Chicago, the Reva and David Logan Center for the Arts is a partner, resource, and catalyst for developing deeper cultural networks and richer creative projects at the University, across Chicago and beyond. An innovative hub for arts education and artistic practice, the Logan Center and its satellite spaces (MADD Center and Edelstone Darkroom) provides an environment that catalyzes creative inquiry and supports the arts practice and scholarship of our students, faculty, and staff often in partnership with the broader community. The 180,000-square-foot multidisciplinary University arts center, the Logan Center is designed to encourage collaboration across the artistic spectrum. With classroom and performance spaces supporting a full range of disciplines-theater, cinema, dance, music, creative writing, and visual arts.


A platform to showcase today's most innovative creators across all media, the Logan Center acts as a locus for impactful and collaborative artistic programs with partners in nearby South Side communities and across Chicago and serves as a key catalyst for collaborative arts programming across the University. The Logan Center is committed to advancing artistic practice, inspiring creativity across generations, developing authentic partnerships on and off campus, evoking curiosity and discovery through transformative arts experiences, and advancing the University's commitment to diversity and inclusion, excellence, collaboration, and innovation.



Job Summary



Under the supervision of the Logan Center Operations Coordinator and Box Office and Ticketing Software Manager at Court Theatre, the Court Theatre and UChicago Arts Associate Box Office Manager assists customers with Box Office transactions. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants. The Associate Box Office Manager will split their time and responsibilities between the Box Offices of Court Theatre, the Logan Center for the Arts, and other locations on the University of Chicago Hyde Park campus depending on event scheduling and staffing needs. Weekend and evening hours required.


Please note this we are in the process of merging the UChicago Arts and Court Theatre Box Office teams. In Winter 2025 this position will transition from the Logan Center to Court Theatre.



Responsibilities

• Works with Box Office team and Marketing Director to frame how Box Office interfaces with patron services and front-of-house during events.


• Independently manages box office operations at events including managing student box office employees, including all UChicago Arts events requiring Box Office Managerial presence.Responsible for the smooth operation of night-of-show ticketing, which includes oversight of off-site ticketing services and on-site ticket agents/will-call.


• Hires, trains, and supervises Box Office and front of house student staff.


• Acts as a representative of the Box Office with the public both in person and on the phone; handles customer complaints and issues as it relates to box office events and front of house.


• Participates in and assists with sales promotions and initiatives. Makes suggestions where appropriate in relation to ticket sales and/or audience segmentation.


• Assists Box Office and Ticketing Software Manager with database configuration and maintenance tasks, with primary responsibility for UChicago Arts events.


• Assists with tickets.uchicago.edu website administration and updates, including tracking website analytics relevant to Box Office sales activities.


• Provides regular sales reports on ticketed events, as requested. Collects and analyzes box office usage data, ticketing and sales data, and customer-relationship data for various purposes including evaluating purchasing trends, patron demographics, fundraising efforts, and the effectiveness of marketing campaigns.


• Working with the Finance team, manages cash and check deposits, credit card deposits, internal account transfers, reconciliation of web sales, and payment to event producers for Logan Center events.


• Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre and UChicago Arts' performances (including UChicago Presents and the Logan Center), policies, and services.


• Presents a positive and welcoming first impression to customers.


• Proactively handles all Box Office duties that may arise.


• Gains knowledge of other Front of House job duties, including House Management and Bartender, and may be asked to cover if necessary.


• Has a moderate/high level of authority in selling products and services. Works with marketing and other units to target growth areas and generate leads.


• Plays a key role in the execution of sales and marketing programs.


• Performs other related work as needed.

Minimum Qualifications




Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:




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Preferred Qualifications




Experience:

• Processing financial transactions and making changes.

Technical Skills or Knowledge:

• Proficient in Windows based computer programs.

Preferred Competencies

• Excellent customer service, communication skills and phone etiquette.


• Attention to details a must.


• Accurate keyboarding skills.


• Remain pleasant during challenging situations.


• Work efficiently and independently.


• Foster partnership and collaboration.


• Lead performance and flawless execution.


• Ensure decision quality, accountability and drive results.


• Display emotional intelligence.


• Celebrate diversity and inclusion.

Working Conditions

• Standard office conditions.


• Night and weekend work.

Application Documents

• Resume/CV (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family



Customer Service & Sales



Role Impact



Individual Contributor



FLSA Status



Exempt



Pay Frequency



Monthly



Scheduled
Weekly Hours



37.5



Benefits Eligible



Yes



Drug Test Required



No



Health Screen Required



No



Motor Vehicle Record Inquiry Required



No



Posting Statement



The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. Apply Now