Position Overview: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner.
2 open positions
Compensation: $18-22/hr
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
Communicate clearly and professionally in both verbal and written formats.
Accurately process price quotes and orders utilizing various systems.
Strive to deliver one-touch resolution for every case handled.
Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.
Meet and / or exceed all Quality Service Standards as established by Customer Experience.
Meet and / or exceed all Performance Metrics as established by Customer Experience.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business.
Maintain a positive, empathetic, and professional demeanor toward internal and external customers.
Up-sell and cross-sell products, offering alternatives to customers when appropriate.
Cross-functional collaboration to ensure all customer needs are met.
Provides coaching and assistance to the team as necessary.