Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today's fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you'll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You'll work with some of the best people in the industry, who love what they do. You'll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you'll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You're a team player. You take pride in what you do and have a mindset of "I'm all in" when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to 'read the room' and understand the professional environment you're in.
About the position
MINDSPACE is looking for a City Lead to lead our team in Miami. This full-time position is based in Miami, reporting to the General Manager, and entails managing 2 Mindspace sites and growing. The position requires managing the local team, sales, retention and community experience,, while serving as a facilitator for interactions with Mindspace HQ. An ideal candidate will be a team-player with a hefty background in management, and a high drive to get things moving in a fast-paced environment
The main responsibilities of a City Lead at MINDSPACE include (but are not limited to):
Lead, grow and develop a team of sales & community managers.
Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
Work with the Sales Managers to manage sales efforts & implement solutions to improve business performance across the city.
Accountable for driving the highest levels of member satisfaction.
Accountable for member retention.
Work closely with the Marketing Manager to ensure brand awareness grows and strong lead quality is driven to your locations
Work closely with the Operations Manager to ensure operations run smoothly through current and future locations.
Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
Monitor budgets, collection, KPIs, and market's performance.
Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
Nurture Mindspace's brand through PR efforts, events, and liaison with the Marketing department
Experience & Minimum Qualifications:
4+ years experience in managing a team and leading a business unit
3+ year of sales and/or customer service
Experience working in an international environment is an advantage
College degree in Business Management, Economics, Hospitality, Consulting or similar
MBA in International Business is an advantage
Strong verbal and written communication skills
Proven ability to drive revenue and/or build winning teams
Critical Competencies for Success:
You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE US
You must be a great communicator who is able to clearly convey messages in written and oral form
Analytical skills, organizational skills and good time-management - are key for this position.
Experienced working with people & managing cross-functional teams?
Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter
Fired up about Mindspace; you are ready to live, eat and breathe Mindspace, spreading the love to everyone you encounter