Business Technologist - Division of Management at Federal Reserve Board of Governors in Washington, Washington DC

Job Description:

Minimum Education

Bachelor's degree or equivalent experience

Minimum Experience

4

Summary

With moderate guidance, the Business Technologist supports the division business functions and cross-functional stakeholders by working to continuously improve business practices and supporting technology. The Business Technologist recommends process improvements to leverage new capabilities in the technology ecosystem (e.g., Workday, ServiceNow, Coupa, and other emerging technologies). The Business Technologist collaborates with other subject matter experts, conducts research, documents, and tests automated processes, and develops reports and metrics to support the Board's missions efficiently and effectively. Supports user community and assists with system configuration, integration, testing, troubleshooting, and quality assurance. Is familiar with technology advances including the use of Analytics/Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML) and opportunities for improvement based on best practices and software as a service (SaaS) innovations and evolution. Works with more senior staff to assess the usability of the SaaS systems in the supported ecosystem and the impact of process changes on the Board's workforce, practices, and policies and to assess SaaS changes and collaborates with appropriate groups to prepare the user community for adopting strategic improvements. The Business Technologist analyzes current practices and future SaaS enhancements and recommends process improvement/evolution to improve efficiency, the overall user experience, and ability to provide strategic value to business partners while being mindful of the downstream impacts to all systems and business processes in the ecosystem. Performs research and analysis to identify, recommend, and enable business process improvements. Possesses experience re-engineering and documenting processes. This position supports and may perform training and the development of training materials. Assists subject matter experts in testing changes in automation and analyzing results for efficiency and effectiveness. Requires intermediate experience with Enterprise Resource Planning (ERP) systems and operations with intermediate knowledge of industry best practices, emerging technologies, and business trends.

Duties and Responsibilities

• Creates business analyses, workflows, reporting, metrics, and documentation used in shaping continuous improvement with a focus on keeping the Board at the forefront of innovation and keeping the division and its customers on the forefront of technology and change.


• Provides research, analysis, and metrics that serve as input for technology selection to inform leadership decision-making on strategic direction, development standards, return on investment, and other areas.


• Identifies process improvements, adoption of new capabilities, and fundamental technology for new products or improvements to existing ones.


• Translates technology concepts into business terminology. Uses business analysis methodologies (i.e., process flow design, business process modeling, user stories, use cases, development of requirements, review & validate requirements, facilitate discovery sessions and meetings, develop system diagrams, etc.)


• Collaborates with technical and business subject matter experts in the implementation of mandatory process changes required by SaaS system releases before the changes are placed in production.


• Documents process changes, assists with development of training materials, and supports senior team members in delivering user training. Ensures all documentation is complete, current, and stored appropriately.


• Collaborates with technical and business subject matter experts to 1) analyze process improvement opportunities, 2) reduce process cycle times, and 3) recommend changes to keep the Board aligned with industry best practices and increasing division's value-add proposition to the Board.


• Develops expertise in the work of the business areas (i.e., financial management, human capital management, payroll, and/or procurement) and provides technical support and consultation to users.


• Assists with system configuration activities, application, integration, and report testing, and ecosystem quality issues.


• Assists with in troubleshooting system and process difficulties including research and testing and collaborates with business areas and partner divisions to resolve issues.


• Experienced in testing new and/or enhanced automations to ensure changes do not negatively impact the division's continued ability to support the Board's essential missions.


• Experienced in performing analysis and translating the business needs of changing technology with a focus on user experience/ease of use.


• Assists with creating and refining reports and dashboards to provide actionable intelligence for decision makers.


• Develops expertise in with Agile project management methodologies while serving as a member of an Agile team.


• Develops own professional skills. Identifies appropriate directions for professional development, to include strategies for remaining current in software and technology advances and industry best practices. Initiates activities to bring about identified development.

The ideal candidate will have experience serving on an Agile team and configuring Workday HCM. Experience with ServiceNow HRSD desired. Experience serving in a product ownership role is also desired. Works with a high performing team who supports the Board's Workday and ServiceNow systems.

Requires analytical skills and familiarity with business process development and re-engineering. Demonstrates knowledge of emerging technologies and exhibits good research skills. Possess good oral and written communication skills to help non-technical staff understand technology architecture, applications, and the benefits of innovation. Bachelor's degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires four years of experience working with ERP systems. Must possess clear, concise, and effective verbal and written communication, including the ability to effectively communicate with technology experts, business customers, and management. Works cross-functionally to analyze problems and improve quality and service. Ability to handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be detailed-oriented with a commitment to providing excellent customer service.

The FR-26, requires excellent analytical skills and an understanding of business process development and re-engineering. Demonstrates an intermediate knowledge of emerging technologies and exhibits strong research skills. Possess strong oral and written communication skills to help non-technical staff and leaders at all levels understand technology architecture, applications, and the benefits of innovation. Requires experience designing and implementing high performance enterprise software products/applications. Bachelor's degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires a minimum of five years of experience working with ERP systems. Understands the Agile project management methodology. Works cross-functionally to analyze problems and improve quality and service. Demonstrated ability to skillfully handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be a strategic thinker with detail orientation and commitment to providing excellent customer service. Has experience training IT and business professionals on relevant topics.

This is a term position ending December 31, 2025. This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC. Benefits are included.

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