Customer Service Coordinator at Arconic in Springdale, Arkansas

Job Description:

Arconic is currently in search of a Customer Service Coordinator to join our Order Execution Team located in Springdale, Arkansas.

Primary Purpose

Under the general direction of the CSC Supervisor, the Customer Service Coordinator positions primary responsibility is to review, and enter, customer purchase orders (PO's) by using proprietary software.

Major activities and Responsibilities:

• Order Processing and Order Management
• Review customer orders and purchases
• Coordinate order status - placing an order in Estimating, Order Entry, and Takeoff statuses.
• Send orders to manufacturing based on standard practices.
• Work with our ordering system and release orders to manufacturing.
• Adjusting prices based on established guidelines.
• Interact with Customers and Sales Representatives
• Generous training period
• Work with customer on processing, scheduling, order changes, product issues, customer claims.
• Utilize or develop knowledge of product and price book.
• Interact and coordinate with internal resources on projects.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our stakeholders.

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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