Technical Program Manager at Elevance Health in NORFOLK, Virginia

Job Description:

Technical Program Manager




Location: This position will work a hybrid model (remote and in office 1 - 2 days per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Norfolk, VA, Richmond, VA or Atlanta, GA.


The Technical Program Manager is responsible for the development and ongoing management of one or more multi-year programs. Manages enterprise-wide programs of $7 M - $10M+ size with multiple concurrent sub-projects or equal complexity. Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. In addition to all responsibilities of a project manager which include managing all aspects of a project including initiating, planning, executing, closing, and controlling,



How you will make an impact:

• Coaches and mentors project team members.
  
  


• Mentors other project managers around project management methodology.
  
  


• Determines project scope; develops resource, risk, quality, cost, and scope management plans.
  
  


• Develops training plans; develops requirements documents.
  
  


• Develops project approval matrix.
  
  


• Identifies project team training and tool needs.
  
  


• Defines, recommends, and secures contractual agreements for technical services and products.
  
  


• Coordinates requirements, schedules implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms.
  
  


• Defines quality gates for each project methodology phase.
  
  


• Defines critical success factors; establishes and manages the project warranty period.
  
  

Minimum Requirements:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 10 years project management experience in broad-based information systems, full life-cycle application development and/or building enterprise applications and/or data warehouse planning and development with 3 years leading and directing project task(s); or any combination of education and experience, which would provide an equivalent background.
  
  


• Requires experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment, and communicating effectively at all levels of an organization.
  
  


• Requires experience working with project management tools, documentation tools, and reporting tools.
  
  

Preferred Skills, Capabilities, and Experiences:

• Project management certification within one year of job placement and prior to moving to next level strongly preferred.
  
  


• Experience working with portfolio management applications and Rational tools strongly preferred.
  
  


• Familiarity with Statement of Work (SOW) and contract structures is strongly preferred.
  
  


• Experience in managing financials using ARIBA and SNOW for reconciling invoice payments to ensure accuracy and consistency is strongly preferred.
  
  


• Healthcare experience, including technology platform knowledge for customer service desktops/CRM, contact center technology stack, preferably Pega and Genesys cloud implementation is strongly preferred.
  
  


• The ability to work independently, prioritize tasks, and demonstrate strong time management and problem-solving skills is strongly preferred.
  
  


• Experience supporting technology execution in Customer Service and G&A platforms is preferred.
  
  

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Apply Now