Parts Service Sales Manager at BIRKEYS FARM STORE in Champaign, Illinois

Job Description:

POSITION SUMMARY: Coordinates marketing for the Parts and Service departments to maximize performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Develops monthly, quarterly and annual marketing plans for assigned locations with emphasis on increasing parts and service sales.


2. Monitor parts and service departments sales performance and compare to budget.


3. Implement an action plan to maximize performance to meet the sales achievement goals.


4. Maintain and enhance the bulk-oil marketing plan with an emphasis on the growth of the lube and filter business.


5. Assists in helping support customer and special events. 


6. Coordinate promotional materials and advertising with Marketing Manager.


7. Develop and maintain a key account contact plan.


8. Coordinate joint customer calls with appropriate store personnel.


9. Acquire an in-depth knowledge of Birkey's system and strategy for parts ordering and distribution.


10. Represents the company's interests by serving on various manufacturers committees and panels as necessary.


11. Frequent travel required.


12. Maintain a safe working environment and adhere to company safety program at all times.


13. Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.


• Resolve customers concerns efficiently and effectively.


• Promote a positive attitude at all times.


• Maintain a professional appearance and demeanor.


• Exhibit Birkey's high level of customer service on a daily basis.


• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Individual should have a Bachelor's degree or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Must have the ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.

The individual should have minimum of 2 - 4 years of related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the corporate office for various tasks.


• The employee would normally lift or move up to 10 lbs. and occasionally lifts or moves up to 25 lbs.


• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.


• Ability to sit/stand for extended periods of time.


• Ability to operate equipment as necessary.


• Must meet health assessment requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to dust and noise.


• The noise level in the work environment is usually moderate.


• While performing duties, the employee will be subject to indoor heating and air conditioning conditions.


• While performing the duties of the job, the employee will perform extensive keystroke tasks.