Commercial Auto Claim Manager at Chubb in O Fallon, Missouri

Job Description:

JOB DESCRIPTION

Job Responsibilities:

• Ensuring the delivery of timely and accurate Commercial Auto Physical Damage claim handling through the daily oversight of a team of claim examiners
• Providing technical guidance to staff on Commercial Auto claim coverage and liability investigations, damages evaluation, reserving accuracy, and resolution of claims
• Providing consistent coaching and feedback through weekly team huddles, side-by-side sessions, and monthly 1:1 meetings
• Timely and accurate documentation of coaching, feedback, and direction
• Effectively managing the performance management process as needed
• Review and assess team strength and opportunity areas, and build action plans to bring about continued improvement
• Develop and maintain strong business relationships with internal and external customers
• Provide back-up support to peers as needed
• Present findings and results to leadership team monthly, along with improvement action steps
• Actively participate in committees and projects
• Effectively manage the use of outside vendors

QUALIFICATIONS

Knowledge,

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.