Food & Beverage Manager III at Hyatt in Escondido, California

Job Description:

Job Description



Salary Range $66,500.00-$88,000/year plus Bonus




This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.



Education and Experience


• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.



CORE WORK ACTIVITIES



Developing and Maintaining Budgets


• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.


• Maintains a positive cost management index for kitchen and restaurant operations.


• Utilizes budgets to understand financial objectives.



Leading Food and Beverage Team


• Manages the Food and Beverage departments (not catering sales).


• Supervises and manages employees.


• Manages all day-to-day operations.


• Understands employee positions well enough to perform duties in employees' absence.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Oversees all culinary, restaurant, beverage and room service operations.


• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.


• Provides excellent customer service to all employees.


• Responds quickly and proactively to employee's concerns.


• Provides a learning atmosphere with a focus on continuous improvement.


• Provides proactive coaching and counseling to team members.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Ensures and maintains the productivity level of employees.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.


• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.



Ensuring Exceptional Customer Service


• Provides excellent customer service.


• Responds quickly and proactively to guest's concerns.


• Understands the brand's service culture.


• Ensures that all employees, team leaders and managers understand the brand's service culture.


• Sets service expectations for all guests internally and externally.


• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.


• Ensures all banquet functions are up to standard and exceed guest's expectations.


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Serves as a role model to demonstrate appropriate behaviors.


• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.



Managing and Conducting Human Resource Activities


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Conducts performance reviews in a timely manner.


• Promotes both Guarantee of Fair Treatment and Open Door policies.


• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.


• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.


• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.



Additional Responsibilities


• Complies with all corporate accounting procedures.


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluates results to choose the best solution and solve problems.


• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



Job Requirements

#US HVO Resort Ops