Concierge - Hybrid Sales Front Desk at Hyatt in Escondido, California

Job Description:

Job Description



Pay: $19/hour



POSITION SUMMARY

• Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.


• Cross reference information and reservations in multiple computer systems to ensure customer needs are met.


• Report accidents, injuries, and unsafe work conditions to manager.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.


• Comply with quality assurance expectations and standards.


• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.


• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.


• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.


• Assign guests to proper Sales Executive and track and update reports regarding line rotation.


• Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.


• Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.


• Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.


• Ensure all package and direct tour leads are reconciled in computer system.


• Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.


• Contact preview package customer via telephone.


• Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.


• Perform other reasonable job duties as requested.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



Job Requirements

#US Sales & Marketing Apply Now