Driver Onboarding Assistant at Medical Transportation Management in Phoenix, Arizona

Job Description:

What Will Your Job Look Like?

The Driver Onboarding Assistant focuses on ensuring a positive and efficient onboarding experience for our Independent Drivers for the MTM Phoenix and Tucson locations. The Driver Onboarding Assistant needs to be driven, innovative and customer centric.  

This position is located onsite in our Phoenix office, with trips to Tucson on a as needed basis.

What You’ll Do:

• Build relationships and increase outreach efforts with local organizations to increase our candidate pipeline


• Work with location leaders to ensure that optimal capacity levels are being met


• Support the Driver pipeline and assist with identifying and attracting talent via internal and external channels including social media


• Guide new drivers through the completion of required onboarding documentation


• Screen applicants for minimum qualifications and select the most appropriate


• Start background checks, and confirm start dates date based on Training availability


• Accurately enter all new ICs in tracking system(s) and save all required documentation into personnel files


• Provide exceptional customer service to candidates and hiring team throughout the onboarding process


• Act as a Brand Ambassador and represent MTM


• Adhere to all processes and procedures defined as part of the onboarding process


• Travel to the Tucson office for hiring events and in person touch bases, as needed

What You’ll need:

• High School Diploma or GED


• 1 year of customer service experience with an emphasis on customer facing interaction


• Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Even better if you have...

• Recruiting or sales experience strongly preferred


• Must be a team player who thrives in a collaborative work environment


• Ability to adapt in a fast-paced environment and continuously take action


• Must demonstrate a high level of professionalism and customer service


• Must demonstrate an ongoing positive attitude and demeanor


• Act as a brand ambassador for the company


• Executes for results


• Exemplary organizational and time management skills


• Must demonstrate sound judgment and decision-making skills


• Must have strong attention to detail and follow through


• Excellent communication skills


• Ability to maintain a high level of confidentiality


• Other duties as assigned
   

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Flexible Scheduling


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Salary Min: $17.00

Salary Max: $19.00

• This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.