Workup Liaison - Remote at Be The Match in Minneapolis, Minnesota

Job Description:

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

This position is responsible for managing critical portions of workup processes. This includes timely coordination of designated steps in the workup process, workup related documentation, preparation, and completion of forms. This is a remote position (US). #LI-Remote

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ACCOUNTABILITIES:

Workload Balancing and Workup Request Management:

• Maintains list of workup staff available to take new requests provided by supervisors and managers. Verify with donor database to assure accurate workload balancing and timely assigning of all workup requests.
• Ensures all considerations, such as donor location, previous donation history, and any relevant information listed in database notes. Send notification of assignment to all required parties.

Workup Support and Vendor Management:

• Supports the complex database of more than 2,000 vendors, providers, apheresis, and collection centers that aid the clearance and donation process ranging from filgrastim administrators, and third-party physical exam.
• Responds to PE or Filgrastim requests from workup staff to locate vendors. If the database has no available PE or Filgrastim resources in the donors' location. Communicates progress and results in a timely manner to workup staff.
• Onboards all new vendors and conducts refresher trainings as needed. This training/onboarding includes an overview of process steps and requirements, review of documents, expected service level agreements, service fees and payment.
• Maintains training documents for all vendors in the database to ensure current manufacturing requirements are met.
• Supports workup staff by creating Physical Exam or Filgrastim Administration documents.

Schedule All Filgrastim Injections:

• Monitor DC1WUL mailbox for FA requests from WUS.
• Access Salesforce database for current FA providers, or FA providers that may need retraining.
• Schedule donor and send paperwork to provider; train/retrain site if necessary; send details of appointment to WUS and enter in notes section of Starlink.

Pre-PE Calls:

• Receive list of PE's for following day. Call site to verify paperwork and kits has been received and answer any questions provider has prior to donor's appointment. Document PE confirmed in Starlink notes.

Other Responsibilities:

• Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.
• Supports NMDP project teams.
• Other duties as assigned based on location of this position.

• Demonstrated understanding of business concepts and best office practices, through previous work experience, to include the concept of confidentiality.

Ability to:

• Demonstrate advanced word processing, intermediate database, Adobe, and Excel spreadsheet software skills.
• Demonstrate excellent proofreading and editing, and customer service skills.
• Work independently; demonstrate excellent interpersonal, problem solving, oral and written communications skills.
• Maintain confidentiality; handle multiple priorities; and demonstrate excellent organization skills.

Education and/or Experience:

• High school diploma or GED is required. A two year or four-year degree is preferred. Further education may be counted towards minimum experience.
• Three years' administrative experience in a medical, clinical, or regulatory environment that required a variety of duties including the use of word processing, spreadsheet, Adobe, presentation, and database software programs.
• One or more years working in a donor center can be substituted for above experience.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience in a role using medical terminology.

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

BENEFITS :
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Additional Information

• Number of Openings: 1
• Pay Basis: Hourly
• Schedule: Full-time
• Driver Policy: No
• Job Family: Operations
• Career Category: Professional
• Career Level: 3