Power Services Manager - North Carolina District at Schneider Electric USA, Inc in Raleigh, North Carolina

Job Description:

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?

The Power Service Manager (PSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The PSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the PSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving create s challenges that require experience, fast-paced decision-making, dedication, and imagination. The principal goals for the PSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) exceed Top-Line Sales quota, 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

• Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.


• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The PSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.


• Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.


• Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.


• Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.


• Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Training.


• Ensure FSRs are familiar with all Schneider Electric policies.


• Mentor FSRs to grow and develop them and support their personal career goals.

• Ensure each FSR is complying with all administration processes and field service reporting requirements. Oversee the FSR Sales Lead process and ensure optimal FSR participation.


• Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.


• Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.

This job might be for you if you have:

• BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.


• Minimum five (5) years' experience in the Energy/Power Distribution related field service Business with a minimum of two (2) years serving in a team lead or management/supervisor role.


• Strong and confident management style with solid written and verbal skills.


• Ability to prioritize and manage multiple projects simultaneously.


• Ability to act independently, while exercising good judgment.


• Ability to build relationships and teams and maintain useful interaction with all involved parties.


• Strong work ethic and commitment to success.


• Competency with MS Office.


• Experience with com and contract management databases considered a plus.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?

The Power Service Manager (PSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The PSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the PSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving create s challenges that require experience, fast-paced decision-making, dedication, and imagination. The principal goals for the PSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) exceed Top-Line Sales quota, 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

• Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.


• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The PSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.


• Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.


• Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.


• Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.


• Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Training.


• Ensure FSRs are familiar with all Schneider Electric policies.


• Mentor FSRs to grow and develop them and support their personal career goals.

• Ensure each FSR is complying with all administration processes and field service reporting requirements. Oversee the FSR Sales Lead process and ensure optimal FSR participation.


• Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.


• Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.