Program Analyst Manager at Evergreen Goodwill of Northwest Washington in Seattle, Washington

Job Description:

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founde d in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Program Analyst Manager

Salary Rang e: $ 65,000-80,000

Location: Administrative Building - Seattle

About the Position

The Program Analyst Manager works with the Director of Program Planning, Strategy and Research to manage the department database, collect information on participants, analyze and report on program outcomes, and assist staff in using department wide database. The Program Analyst Manager's work plays an essential role in the department's ability to provide quality services to participants, analyze the effectiveness of its programs, and make program design and implementation decisions.

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Create tables, forms, menus, queries, and reports in database system, CaseWorthy.
• Assess staff work processes and design data entry processes to make that work efficient.
• Create, manage and monitor data quality (completeness, integrity, etc.) and work with staff to improve data quality and collection as needed.
• Extract data from the database to assist in departmental reporting (internal, for GII, and for external partners/funders), including demographic, service provision, and outcome data.
• Compile extracted data and perform complex calculations and analysis to assist in strategic planning, budgeting, and departmental reporting (internal, for GII (Goodwill Industries International), and for external partners/funders and grant applications) including demographic, service provision, and outcome reports.
• Responsible to support, advance, and contribute to a DEI framework and to collaborate with students, staff and managers to purposefully work to implement student centered DEI initiatives.
• Attend required meetings, trainings and develop and deliver presentations.
• Develop ad-hoc queries and reports to answer programmatic/policy questions, to support integration of the database into staff work flow, and to support manager's use of the database in supervising their staff.
• Provide front-line training, support, and technical assistance to staff in the implementation of department-wide database and its connection to program goals.
• Diagnose and trouble shoot issues as needed to ensure proper and timely resolution.
• Test new features to ensure they work properly.
• Participate in strategy meetings.
• Perform occasional student data entry as needed.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Perform other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Education: Master's degree in Public/Non-Profit Administration, Education, or Social Work (or related field) and at least one year experience in data management and analysis, or equivalent combination of experience and education. Master's Degree preferred, however lived-experience and international experience considered in lieu of more traditional, US achieved credentials.
• Experience: Minimum 2 years' experience and success in simplifying and communicating complex ideas and tasks. An interest in the role data can play in continuous program improvement and the development of data driven culture within service organizations.
• Minimum 1 -2 years of supervisory experience preferred.
• Ability to communicate and work effectively with staff from a variety of economic, cultural, and ethnic backgrounds, physical and mental abilities and sexual orientations and those with multilingual assets.
• High level of proficiency in Excel Experience with query design and developing database queries.
• Ability to utilize advance formulas within reports to aggregate data.
• Experience with CaseWorthy a plus.
• Must be committed to creating and sustaining a learning environment in which students feel safe, supported and encouraged; foster an environment that is inclusive, culturally rich, and bias free.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Proficient knowledge of Google Workspace a plus.
• Ability to learn new technology and software as related to the job.

Physical Abilities:

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/ pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Strong listening skills
• Detail-oriented
• Accuracy
• Strong written and verbal communication skills
• Multi-tasking
• Time Management

Work Environment: Office environment; the noise level in the work environment is usually moderate. This position requires occasional travel to other locations for offsite meetings and events.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate .

Job Family: Mission
Job Function: Salaried
Pay Type: Salary
Min Hiring Rate: $65,000.00
Max Hiring Rate: $80,000.00