Managing Director - IM Pavilion Clinic at Texas Tech University Health Sciences Center in Lubbock, Texas

Job Description:

Extended Job Title

Managing Director - IM Pavilion Clinic

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

512301 - Internal Med Dept Lbk Genl

Position Description

Plans and directs the overall operation of a major department (with institutional oversight) and provides leadership for staff members. Meets ORP eligibility requirements. Under executive direction, performs highly varied administrative duties involving the use of independent judgment and professional skills. Responsible for all employees assigned to area.

Requisition ID

39769BR

Optional Attachments

Professional/Personal Reference

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with education, experience and/or skills.

Major/Essential Functions

-Manages daily administrative operations of a large clinical practice, including establishing work priorities; resolves problems related to the day-to-day operations of the clinic.  Resolves scheduling conflicts and access issues, monitors room utilization, and maintains effective clinic flow. Responsibility for clinic schedule management to effectively manage no-shows, cancellations, template changes and physician/staff availability.
-Effectively performs personnel tasks including hiring, counseling, promoting, and disciplining staff as appropriate. Ensures awareness of and adherence to institutional and departmental policies. Effectively mentors staff to maximize skills, knowledge and abilities.
-Oversee managed care, eligibility, point-of-service collections and referral operations of the clinic to ensure timely response to patients and referring providers and working to ensure efficient managed care processes and revenue cycle operations.
-Ensures appropriate staffing based on workload and staff competency and effectively coordinates staffing schedules to accommodate clinic needs.
-Addresses internal/external concerns about employee or clinic performance and resolves effectively and timely.
-Communicates professionally and effectively with department Leadership Team regarding patient, staff and physician issues, clinic needs. Communicates pertinent information to staff.
-Conducts outreach/business development on behalf of the Department. Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates. Continually evaluates existing services and identifies new program opportunities or enhancements.
-Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Prepares monthly clinic operations reports as directed by the Administrator. Provides report analysis for patient satisfaction, performance initiatives, referral patterns, physician availability/capacity, appointment waiting periods, and appointment statistical data.
-Demonstrates excellent staff and customer relations skills. Works to create/maintain positive culture within the clinic to increase staff retention, longevity and patient satisfaction.
-Develops and maintains a strong relationship with faculty/learners and identifies areas for business opportunity and support.
-Conducts staff meetings to review issues, processes, communicate new and pertinent developments, address performance improvement opportunities, and increase employee engagement/satisfaction. Active member of IM Leadership team.
-Participates and cooperates with the School of Medicine and Departmental Performance Improvement. Updates and managed policies for the clinic.
-Assist in developing annual operating budget. Makes continuous effort to ensure cost-effective, efficient operations. Collaborates with Administrator on identifying budgetary issues and deficits.
-Assures compliance with policies and practices regarding vendor selection and acquisition and payment of supplies and services. Ensures sufficient supply and equipment inventories.
-Researches issues relating to billing or charge capture, discusses issues with appropriate staff or physicians and takes necessary measures to resolve issues.
 

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Monthly

Schedule Details

M-F 8-5

Work Location

Lubbock

Preferred Qualifications

• Master's degree in healthcare management related field with extensive experience managing large complex clinic operations. 


• Prior experience working collaboratively with colleagues, physicians and practice personnel.

Campus

HSC - Lubbock

Department

Internal Med Dept Lbk Genl

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Mid-level Officer and Manager

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree required; master's preferred. Seven years progressively responsible management experience required. Education beyond bachelor's level may substitute for required experience on a year-for-year basis.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website. Apply Now