The International Center supports the USD university community in advancing global citizenship. In 2015 USD received the Senator Paul Simon Award for Comprehensive Internationalization, awarded by the NAFSA (Association of International Educators). For undergraduate students, there are approximately 135 academic study abroad programs offered in 44 countries and 76 cities to experience and learn about different cultures, languages and customs. The graduate and professional programs also offer extensive international opportunities for working professionals as well as full-time graduate students. Our campus is enriched by having students and scholars from over 70 countries.
University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description:
This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.
The International Studies Abroad Office supports all undergraduate student study abroad programs, and graduate programs in the Kroc School, the School of Nursing, and the College of Arts and Sciences, which are conducted in Africa, Asia, Australia, Europe, Latin America and the Middle East. In addition, the Office services as a hub of information for all of the graduate and professional student study abroad programs in SOLES, the School of Business and the Law School, well as non-academic units engaged in international experiences. The International Studies Abroad Managers will serve as the first contact for the international study programs supporting approximately 1000 undergraduate students going abroad annually. They are responsible for providing student-centric, proactive, professional and engaged advising and coaching to support the students' success with regards to their international experiences as a part of their academic journey at USD. The Managers need to be familiar with USD's various degree programs, across the university, to assist the students in identifying opportunities for study abroad while fulfilling their graduation requirements and achieving career, personal and educational goals. The Managers work directly with faculty to assist them in meeting their learning objectives for approximately 55 USD undergraduate courses that are annually offered abroad. This position provides the necessary administrative functions to offer successful academic programs abroad; coordinates pre-departure preparations including international visa requirements; regularly exercises independent judgment and discretion; supervises student assistants; advises students; promotes the various programs while working with critical deadlines; supports students, parents and other stakeholders when critical situations develop; serves as initial budgetary officer for each of the faculty-led programs under their jurisdiction; conducts overseas site visits as necessary; serves as on-site manager abroad, for various programs, managing logistics as well as student wellness and student discipline; and serves as a translator when necessary.
Duties and Responsibilities:
Program development and design for international study abroad experiences
Responsible for accurate and current study abroad transfer course evaluations, approved by the Department Chairs and the Core Curriculum Committee, which are made available to students interested in studying abroad
Continuous program assessment and discuss findings regarding program quality control issues and student/faculty feedback
Assess policies and procedures for accuracy and recommend updates
Ensure new policies and procedures as recommended by Director are in place and operational
Oversees online resources for accuracy and consistency:
Maintenance of the International Studies web site
Maintenance and development of StudioAbroad web site
Problem solve for faculty teaching abroad, Department Chairs, international academic partners and students with regard to the Offices of Student Financial Services, Financial Aid, Housing, Registrar, and Procurement
Work in collaboration with the Director to attend to, and find solutions for, student and parental concerns/complaints
Advise faculty going abroad to provide foundational information and advice for successful program development.
Promotes the various programs on and off the USD campus
Develops effective and inclusive marketing materials and events for outreach to students for a variety of programs making sure they are relevant and target the entire campus community
Attends study abroad fairs on and off campus and participate in international education conferences
May serve on committees for on campus programming
Student advising and activities for pre and post-departures
Provides advising across all university majors to support student goals and the mission and vision of USD via one-on-one appointments, drop-in appointments, group presentations, and email and phone correspondence.
Develops rapport and builds academic advising relationships with advisees
Is sufficiently informed about course requirements, degree requirements, core curriculum requirements and prerequisites at USD as well as in the programs abroad
Is responsible for knowing and advising students regarding issues of financial aid, student accounting and registration procedures and other information at USD
Works in collaboration with the various academic departments and degree program advisors to assure the course selections assure seamless transferability of courses abroad
Maintains all records related to individual course equivalencies in semester abroad programs
Responsible for review of applications and makes recommendations for status and for potential concerns, and making recommendations for action
Prepares students, faculty and staff for the pre-departure including, but not limited to, visa requirements, cross-cultural issues, safety and wellness, on-site logistics.
Shows discretion in handling personal information for individual applicants and other stakeholders and maintains confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)
Refer students to appropriate campus resources and services (academic support, student involvement, health and wellness, counseling services, etc.) as needed
Compiles data, generates and edits enrollment reports for continuous improvement and to accurately represent activities of the International Center
Serves as liaison with our partners abroad and each of the international consulates
Maintains and edits program rosters and works closely with the Registrar for accurate registration and transcript reconciliation
Collaborates with international colleagues and constituents in a globally competent, professional manner
Represents the University globally as the first point of contact with international partner organizations and universities
Contacts international partners as needed to streamline processes, update procedures, and solve any issues that may arise
Obtain reports from international partners and relay pertinent information to other stakeholders
Maintain positive and professional working relationships with international constituents
Functions as first point of contact for budgetary issues with short-term faculty-led programs
Projects and monitors expenses for all programs in their portfolio
Conducts fiscal closing with the International Center Budget & Operations Manager
Responsible for verifying the accuracy of invoice billing amounts, reconciling receipts as well as cash and per diem advances
Assists with developing short-term and semester budgets for Financial Aid Office and Student Financial Services to ensure correct billing of students and payment of semester tuition to international affiliate programs
Participates in overseas site visits and assists with overseas programs
Travels overseas to serve as on-site manager for faculty-led programs, as needed
While overseas, serves as the main point of contact for students, faculty and staff and is on-call 24/7.
Is knowledgeable about health, safety and medical procedures abroad and manages crises in a responsible and timely manner as they develop
Serves as an initial point of contact with students, parents and other stakeholders regarding health and safety of students often making critical decisions and providing needed support
Coordinates while abroad with various USD constituents to ensure timely and effective treatment of student/faculty/staff issues
Conducts on-site orientation and assists with coordinating local site-visits as needed
Travels overseas to conduct site-visits of program locations and meet with host institution staff and other representatives as needed
Collaborates and Coordinates with other Study Abroad Managers
Responsible for collaborating with other study abroad managers to assure consistency regarding all policies, procedures, deadlines, logistical guides, web pages, communication to students and faculty, etc.
Responsible for reviewing and updating policies and procedures to assure continuous improvement and communicating these recommendations to the other managers and the Director of International Studies Abroad.
Other
Stays abreast of applicable research and news in the field of higher education, student development, student success, and international programming
Participates in professional development opportunities, such as membership, conferences, and webinars, through industry organizations (e.g. NAFSA, International Forum, etc.)
Delegates clerical tasks to the front desk staff and supervises student workers
Other duties as assigned to help develop expertise and opportunities for international experiences
Special Conditions of Employment:
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements:
Minimum Qualifications:
Bachelor's degree required, with preference in related fields (e.g.. International Relations, Foreign Languages, Area Studies, etc.).
3+ years of experience in an administrative/executive level atmosphere with knowledge of office functions/procedures, especially related to student advising. 5+ years of experience preferred
A Masters degree in a related field (e.g., Latin American Studies, Intercultural Management, Higher Education Administration) can be substituted for one year of work experience.
Interest in, and ability to travel internationally
Preferred Qualifications:
Masters degree in related field is preferred
Second (or third) language ability highly desirable
Travel and international experience such as working in an International Center advising international students or domestic students on opportunities for abroad programs.
Performance Expectations: Knowledge, Skill and Abilities:
Excellent written and verbal communication skills in English and a second language
Ability to regularly exercise independent judgment and discretion
Strong proofreading and grammar skills
Knowledge of international travel and cultural awareness/sensitivity
Ability to maintain high level of confidentiality
Excellent computer skills and comprehensive knowledge of modern office practices and procedures (Oracle (training provided), answer multi-line telephones, type professional memos and correspondence, fax, file, photocopy, use a computer, etc.)
Knowledge of bookkeeping principles and basic university accounting, purchasing, and travel policies and procedures (some training provided)
Proficient in MS Excel, MS Outlook, and MS Word and desktop publishing programs, as well as in the use of scanning equipment.
Ability to establish and maintain effective working relationships with other employees, faculty, supervisors, other agencies and the public; Pleasant and professional demeanor
Ability to effectively handle multiple tasks concurrently and within a demanding environment;
Detail oriented; Strong organizational skills; Ability to follow through with projects
Ability to work independently with judgment and thought and capable to prioritize workload with minimal supervision
Ability to give professional presentations to small and large groups of people
Preference for individual with personal experience in international study
Posting Salary:
$5200 per month; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions:
Resume and Cover Letter Required Click Apply Now to complete our online application. In addition, please upload a cover letterand resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu
Additional Details:
Note: Preference will be given to qualified current University of San Diego employees.
Hours: 37.5 hours per week
Closing date: April 3, 2022
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
Advertised: March 25, 2022
Applications close: April 03, 2022
To apply, visit https://jobs.sandiego.edu/cw/en-us/job/495901/study-abroad-manager